Returns & refunds

1. Our promise

We want you to be happy with every book. If a copy arrives damaged, misprinted or is not what you ordered, we will make it right.

2. What can be returned

Books can be returned within 7 days of delivery if they are damaged, have missing or misprinted pages, or are the wrong title. Books must be unread and in their original packaging for change-of-mind returns.

3. What cannot be returned

Custom print-on-demand orders, signed copies, e-books and PDFs, and books marked as final sale cannot be returned unless faulty.

4. How to start a return

Write to us at the email address on the Contact page with your order number and a photo of the issue. We will send return instructions within one working day.

5. Refunds

Approved refunds are made to the original payment method within 5 to 7 working days of us receiving the book. Shipping charges are refunded only when the return is due to our mistake.

6. Exchanges

If you would prefer a replacement copy or a different title, tell us when you contact us and we will arrange the exchange.